Frequently Asked Questions
Everything you need to know about shopping with Wittner.
What is your return policy for online orders?
We offer a 30-day return policy for all full-priced items. Products must be unworn, in their original packaging, and accompanied by proof of purchase.
How long does shipping normally take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
How do I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a leather conditioner every few months and avoiding direct exposure to water or excessive heat.
Do you offer international shipping?
Yes, we ship to selected international destinations. Shipping costs and delivery timeframes will be calculated at the checkout based on your region.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as buy-now-pay-later options like Afterpay and PayPal.
How can I find my correct shoe size?
We provide a comprehensive size guide on each product page that includes measurements in EU, US, and UK sizing to help you find the perfect fit.